How do I place an order online? Placing
an order online is simple and safe at Honeydew Favors. Simply browse
our site, select the product you would like to purchase and place them
in your shopping cart. Once you have chosen all the products you would
like to purchase, select the “check out” feature to begin processing
your order.
Can I place orders by e-mail? Customers
may place orders by e-mail. Simply e-mail sales@honeydewfavors.com
with your request. A customer service representative will contact you
to obtain more information.
Can you rush my order? Orders may be rushed; however a premium shipping fee may apply. What are my payment options? Honeydew
Favors accepts Visa, Mastercard, and Discover credit card payments. If
you would like to pay by check, simply place your order by e-mail and a
Honeydew representative will contact you will payment instructions.
Your order will be processed when payment is received.
Do you charge sales tax? We
are required by law to charge 9.25% sales tax on all orders shipped to
California. Orders shipped outside of California are not charged sales
tax.
Do you have a minimum order requirement? Some
of the items that we offer have minimum quantity requirements. Minimum
quantity is listed under each individual product in the product
description. Please feel free to contact us if you have any questions
or special order requests.
How do I know that the product I like is available? Honeydew
Favors stocks many of its items and can usually ship directly from our
facility within 6-10 business days. Other products are shipped directly
from our manufacturers. If an item is unavailable or back-ordered you
will be contacted to discuss delivery options.
Do you offer personalization? Many
of our items come with personalization. The option to personalize is
noted in the product description. To personalize a product without a
personalization option, you may purchase personalized labels to attach.
Shipping on personalized items may take up to 5 business days longer than non-personalized items.
Do you engrave any of your products? Yes, we do offer engraving services for particular items. This service is noted in the product description.
Do you offer samples? Customers
may purchase samples of certain products and are responsible for paying
the unit cost as well as shipping and handling costs. Please contact
us to find out which items are available to purchase as samples.
Does Honeydew Favors offer a service to wrap favors, tie ribbon, package favors, etc? Honeydew
Favors offers favor wrapping and décor for an additional fee. The fee
includes the cost of the materials used and a minimal labor fee. Each
order is customized and priced accordingly. Please contact
sales@honeydewfavors.com Do you offer a discount for bulk orders? Honeydew
Favors prides itself in having competitive pricing. Currently we have
tiered pricing. The discounts are seen on the description page of each
item. If there is no discount shown, we will do our best to provide
you with large quantity discount. Discounts such as these may be given
only by approval. Please contact us at sales@honeydewfavors.com.
SHIPPING, ORDER TRACKING AND UPDATES
What are your shipping procedures? Honeydew Favors uses UPS,
USPS, and FedEx for its shipping needs. Most orders are shipped from
the Honeydew Favors facility though some orders may be shipped directly
from the manufacturer to accommodate time sensitive orders. This is the
reason that various freight options are used. In most cases, no matter
the distance of the manufacturer, Honeydew Favors covers any additional
shipping fees. If you choose to expedite your order, a $15 RUSH fee is
charged as well as any additional shipping rate increases charged by our freight carriers. The additional fee is discussed with the customer prior to processing the order.
Some items may arrive sooner.Custom orders are subject to longer delivery
times, as they are not made until they are ordered.A Honeydew representative will discuss
delivery times for custom orders once it has been placed.Further details regarding expedited shipping
are noted at checkout.How do I check the status of my Order? After you have placed an order in the
store, simply Login as usual, then select 'View Previous Orders' from
the list provided. This should contain all of your order details.
Will I get an email confirmation after I place my order? Once your order has been received and processed, we will send you an e-mail notification confirming availability and delivery.
Do you ship to PO Boxes? Currently we do not ship to PO Boxes.
Do you ship to APO/FPO addresses? Currently we do not ship to APO/FPO addresses.
Where do you ship to? Honeydew
Favors currently ships to the entire United States. Some items may be
shipped to Canada, Puerto Rico, and the US Virgin Islands. Premium
fees may apply. Please contact sales@honeydewfavors.com for more
information and price quotes for shipping outside of the United States.
How is shipping calculated? Shipping fees are based on purchase amounts found below:
$00.00 - $25.00
$7.95
$25.01 - $50.00
$8.95
$50.01 - $100.00
$9.95
$100.01 - $150.00
$10.95
$150.01 - $200.00
$11.95
$201.01 -$300.00
$13.99
$300.01 - $400.00
$17.99
$400.01 -$500.00
$24.00
$500.01 +
$30.00
What are your shipping options? Shipping may be expedited for an additional $15.00 RUSH fee. Additional shipping fees may apply depending on the weight of the items purchased.
Will the items on my order ship together or separately? Some items will be shipped separately. However you will only be charged a one-time shipping fee on regularly shipped items. Shipping fees for RUSH orders may differ.
RETURNS AND EXCHANGES
What is your return and exchange policy? If
you need to return merchandise for any reason (for example, the affair
gets canceled), we will take back the merchandise up to 30 days after
the date that we ship it. The merchandise must be in the original
condition and packaging, so that we can put it back in stock and
re-sell it. We will credit you for the value of the merchandise only-
round trip freight must be at your expense. Sorry, but we cannot offer
this service on any personalized items. We do not accept returns on any
edible items.
If you have received merchandise that is damaged,
you will receive full credit for the merchandise. For questions
regarding when refunds are received, please contact
sales@honeydewfavors.com.
SECURITY AND PRIVACY POLICY
Are online transactions on your site secure? Honeydew
favors guarantees that all transactions are conducted in a completely
secure environment. Our website uses 128 Bit Secure Socket Layer
Protection.
How do you use my contact information? At Honeydew Favors, we respect your privacy and appreciate your business. We use your information as a means to contact you and to send you special
offers that you may like.We promise not
to cram your inbox or call you during dinner.We hate that.
